How to Cancel, Uninstall, or Simply Deal With AOL
Call AOL – AOL Phone Numbers, Online Links &, Contact Info for US, UK &, International Callers
Every few years I take an entire day out of my life to dial all of the AOL phone numbers you see on this list. AOL permanently shuffles phone numbers around and often disconnects or reroutes them, so this sort of “in-the-field” work is sadly very necessary. As of 1-18-2016, all of the phone numbers and website links you see here should work as advertised.
If any US or non-US AOL phone numbers no longer work or if dedicated phone lines for certain departments all of a sudden reroute to general numbers, or if you find more phone numbers and addresses for AOL that are not listed here, please let me know.
Cancel AOL By Telephone, Online Cancel Form, Fax or Snail Mail in the US
General Member Services in the US, toll-free 8:00 am-2:00 am, 7 days a week:
- AOL Member Services in English (including technical support – just say “tech support” when AOL’s automated system prompts you)
1-800-466-5463, 1-800-827-3338, 1-800-827-6364, 1-877-773-4462, 1-888-211-3926, 1-888-265-8003, 1-888-265-8004, 1-888-265-8007, 1-888-265-8008, 1-888-346-3704, 1-888-849-3200
Cancel Form Link and Instructions – ETA, 1-18-2016: you must sign into AOL to finish this form.
Write to: AOL LLC, PO Box 65100 Sterling, VA 20165-8800. Cancellations should be processed within 72 hours of receipt. Include the following in your letter: Utter name, master screen name, last four digits of the credit card, debit card or bank account number used by AOL, and your day and evening contact telephone numbers.
1-800-771-7084, 1-866-885-5117 and 1-888-265-1111
Send Complaints to AOL (US Customers)
- AOL LLC
Attn: Heidi Jongquist, Program Director
Regulatory Order Compliance
Ms. Jongquist no longer has a working public phone number.
- Complain to AOL US Corporate, 9am to 6pm Eastern Time, Monday thru Friday
1-703-265-1000 (an ex-AOL subscriber reports “miraculous” success canceling AOL with this number) and 1-212-206-4400 (10-10-2014 update: both these numbers reroute to the main switchboard in Virginia, you might have better luck using these numbers to reach a specific person than by calling other numbers on this page.)
Dedicated Phone Numbers for AOL Members in the US
- AOL Fraud Dept. (10am-7pm EST Monday through Friday)
Report Unauthorized Account Use, Unauthorized Billing, Hacked Accounts
1-888-265-8005, 1-888-265-4042 and 1-800-381-4006
10-10-14: If you’re a regular AOL user you can’t reach the Postmaster by phone or email, but if you’re a webmaster (not a regular AOL user!) now not only can you call the number above, you can also commence a Feedback Loop, open a Support Request for Trouble Sending Email To or Receiving Email From An AOL Member and peruse a link-list of online help contraptions. Effective March Five, 2010, the last person at the US Postmaster division turned the lights out. AOL India has taken over AOL’s US Postmaster operations.
Cancel AOL By Telephone, Fax or Snail-Mail Letter In the UK
Member Services in the UK
ETA, 1-18-2016: As of this writing I do not have (and have never had) an international calling plan, so I rely on the helpful readers of my blog to keep the international numbers up to date. Please report a non-working number below!
- UK General (including technical support)
0808 234 9279, 0870 320 2020, 0117 919 1100
AOL UK Cancel Instructions and Phone Numbers – ETA, 1-18-2016: you must hit “Escape” on your keyboard as soon as this page geysers or it will 301 redirect to help.aol.com, which gives no specifics.
0870 320 2016
Write to: Cancellations Department, c/o Member Services, AOL Broadband, PO Box 387,Southampton, SO30 9AL. Cancellations should be processed within 72 hours of receipt. Include the following in your letter: Utter name, master screen name, last four digits of the credit card, debit card or bank account number used by AOL, and your day and evening contact telephone numbers.
- Delete Your UK AOL or AIM Screen Name – in the UK you can email AOL at this address: CancelWSAUK@aol.com and ask them to delete your AOL or AIM screen name. AOL explains how to do it here – ETA, 1-18-2016: you must hit “Escape” on your keyboard as soon as this page explosions or it will 301 redirect to help.aol.com, which gives no specifics.
Send Complaints to AOL (UK Customers)
- Complain to AOL UK
0844 499 5555, 0870 Trio 20 20 20
Cancel AOL by Telephone in France, Germany, Australia and Canada
- All Callers Outside of the UK
+44 117 919 1100, +44 117 329 9100
- Member Services in France: 0-800-903-910, 0892 02 03 04
- Member Services in Germany: 0-180-531-3164
- Member Services in Australia 8am to 8pm, 7 days a week (Customer Service, Cancellations, Billing &, Sales): 1 800 265 265
- Member Services in Canada: 1-800-265-4357
Cancel AOL By Telephone Internationally
- All International Callers (toll call): +(61 Trio) 9923 4861
How to File a Complaint Against AOL
You might be on this page because AOL won’t stop billing you after you cancel. In that case, you’ll want to file a complaint against AOL (this link gives you the help you need). Your best bet is to file a complaint with the BBB. Read how filing complaints with the BBB has helped my readers get over $1,200 back from AOL.
See my How-to Section to find more ways to get AOL out of your life.
Some former AOL subscribers who read my blog have collectively gotten almost $Trio,000 back in overcharges from AOL. Find out how!
Sometimes you’ve done it all – attempted to cancel, to get your money back, even written or called whomever – but no matter what you attempt, it’s not working. Maybe it’s time to file a formal complaint. The BBB has been very helpful for many in resolving complaints against AOL.