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- Using HBO Max
Home screen
When you first open HBOMax, you're on the Home screen. This is where you'll find featured series and movies, as well as your Continue Watching list, recommendations (For You), and My List.
Kid Profiles
To learn about the Kids Home screen experience, see All about Kid profiles.
To go to Home:
- TV device: Scroll left and choose the Home icon
. - Computer: Choose the Menu icon and then choose Home.
- Phone or tablet: Tap the Home icon .
.For You (recommendations)
'For You' is a row on the Home screen with show and movie recommendations based on what you've watched in the past (Adult profiles only). You can start watching something from this row or you can add a show or movie recommendation to My List to watch later.
Browse
If you're not sure what you want to watch, choose the Browse icon 
.
Here you can browse Originals, what's new (Just Added), and by genre (e.g. Action or Comedy). Once you choose a genre, you can narrow your results by choosing from the horizontal menu (e.g. Featured, Just Added). For example, from the Browse menu you can choose Comedy and then Series to see all comedic series.
If the active profile is a Kid profile, you can browse by age group (e.g. Ages 10-12), Just Added, Animation, or browse by Characters.
Search
If you know what you want to watch, you can use Search. Choose the Search icon 
and then type a series name, a movie or episode title, a director, writer, a character, brand (e.g. HBO or DC), genre, or an actor or actress. As you type, you'll start to see matches. Search results only include series and movies that can be watched by the active profile. To learn more, see Browse and search.
Can’t decide which episode to watch? To play a random episode, search for a series that you like, and then choose Shuffle on the series description page. Shuffle is available with select series (e.g. cartoons and sitcoms) on computers and some TV devices. Stay tuned as we add Shuffle to more devices.
Profile
Choose your profile icon to switch, add, or manage profiles. Profile is also where you can access My Stuff (My List and Continue Watching). Your Subscription (billing information), Parental Controls, and your Account are available in Settings.
Hubs
Hubs let you browse shows and movies from a single brand, e.g. HBO or DC. To learn more, see HBOMax Hubs.
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FAQs
How do I fix HBO Max glitch? ›
- Check for updates. First, make sure your HBO Max app and Android TV are up-to-date. ...
- Test your connection speed. ...
- Sign out and restart your devices. ...
- Clear app cache and data. ...
- Uninstall and reinstall HBO Max.
Explanation: If you're experiencing HBO Max errors, it could be due to a poor internet connection. Here are some steps you can take to fix it: Check if other devices connected to the same Wi-Fi are having internet issues. Restart your router and see if the issue persists.
Why won t the HBO Max app work? ›If the Max app isn't working, make sure you're using the latest version of the platform on your device before trying anything else. Once you've updated to the latest version, check your internet connection to see how your network is running.
How do I clear my HBO Max cache? ›- Go to Settings on your Android device.
- Tap Search and type HBO Max.
- Choose HBO Max from the search results.
- Tap Storage & cache or Storage.
- Tap Clear cache.
- Open HBO Max, sign in, and then try streaming again.
As of May 23, HBO Max is rebranded and replaced by Max. Users should still be able to access the service using their existing passwords and logins on their devices. You won't pay any more for Max than you did for HBO Max, at least until November 2023.
Why is HBO Max not working but everything else is? ›This issue usually happens when trying to boot the HBO Max app and it blocks you from playing your favorite content. Why is HBO Max not loading? Slow internet network, server outage, outdated app, incompatible device, etc.
Why does my HBO Max glitch so much? ›The possible reasons include down HBO Max servers, slow internet speed, an old version of the app, corrupt installation files, cache issues, and more. Fortunately, you can easily fix HBO Max buffering issues.
How do I clear the cache on my HBO app? ›Clear HBO Max Cache in Android
Go to Settings > Apps & notifications > All Apps (or App info) > HBO Max > Storage & cache and tap Clear cache.
You can clear your cache on HBO Max through your web browser or device's settings menu. Clearing HBO Max's cache can help the app run more smoothly, and fix playback issues.
How do I clear HBO Max cache on my Samsung Smart TV? ›Many of the problems that can be caused by a cluttered cache can be resolved by clearing the app cache. To do this, go to your TV's settings and select “Apps.” From there, you can select the app that you want to clear the cache for and choose “Clear Cache.”
Why isn t HBO Max working on my Samsung TV? ›
You can try restarting your TV, modem, and router to see if that helps. If the issue persists, check for any pending software updates for your Samsung TV and install them. You can also try uninstalling and reinstalling the HBO Max app, or resetting your TV to its factory settings if all else fails.
Why am I having trouble watching HBO Max on my TV? ›First, make sure your HBO Max app and Android TV are up-to-date. HBO Max app: On your Android TV, highlight the HBO Max tile, and then press and hold the select button. Then, choose View Details > Update. Android TV: On your Android TV, go to Settings > System > About > System update > Check for update.
Why is my screen weird on HBO Max? ›Some HBO Max shows and movies may have black bars or letterboxing along the edges of the video. Black bars are used when the aspect ratio that a movie or show was filmed in doesn't match the aspect ratio of your screen. Black bars are added in lieu of stretching or clipping the video.